Refund Policy

I Write Mines is a service operated by I Write Mines LLC, a limited liability company organised under the laws of the State of Georgia, United States, trading as "I Write Mines" and founded by Alander Pulliam. In these documents "we", "us", "our" and "the Company" mean I Write Mines LLC, and "you" means the individual or organisation using the Service. When you use the Service or buy a plan, you are contracting with I Write Mines LLC.

Definitions. "Service" means the I Write Mines website at iwritemines.com and www.iwritemines.com, its subdomains, applications, tools, lessons, exports, coaching features and supporting infrastructure. "Your Content" means anything you create, type, upload, record or import into the Service, including manuscripts, lyrics, outlines, scripts, notes, instrumentals and audio. "AI Output" means feedback, questions, diagnostics, grades, briefs, storyboards, narration and artwork returned by the Service's automated features. "Plan" means the free Beta tier or a paid Pro or Premium subscription. "Paddle" means Paddle.com Market Limited and its affiliates.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

These documents together — Terms of Use, Ownership & License, AI Disclosure, Privacy Policy, Cookie Notice, Copyright & DMCA Policy, Acceptable Use, Payments & Refunds and the General Provisions — form the entire agreement between you and I Write Mines LLC regarding the Service, and supersede any prior understanding on the same subject. Where these terms conflict with the Paddle Buyer Terms on a payment matter, the Paddle Buyer Terms govern that payment matter.

Notices to us must be sent to support@iwritemines.com. Notices to you will be sent to the email address on your account or posted inside the Service, and are treated as received on the day sent.

10.1 Plans and prices. Plans and prices are published openly on our pricing page before you create an account or check out. The free Beta plan covers the whole workshop with up to 10 minutes of concept trailer per month; Pro is US$12 per month for up to 60 minutes; Premium is US$25 per month for up to 2 hours. Prices are in US dollars and exclude tax, which is calculated and shown at checkout.

10.2 Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Card details go to Paddle and are never stored by I Write Mines LLC.

10.3 Billing cycle and renewal. Paid plans are billed monthly in advance from the date of purchase and renew automatically at the then-current price until cancelled. Your renewal date and plan status are shown on your Billing page inside the app.

10.4 Usage allowances. Concept-trailer minutes are a monthly allowance, enforced server-side. Minutes produced in a month count against that month's allowance and do not roll over to the next month. Upgrading raises your ceiling immediately on checkout clearing; minutes already produced in the current month remain counted. Downgrading takes effect at the next renewal and lowers the ceiling from that date.

10.5 Cancellation. You may cancel at any time from Billing or through Paddle. Cancellation takes effect at the end of the current billing period; you keep paid access until then and are not charged again.

10.6 Refunds — 30-day money-back guarantee. If you are not satisfied with your purchase you can request a full refund within 30 days of your order date, for any reason. Refunds are processed by Paddle, our Merchant of Record. To request one, visit paddle.net with the email you used at checkout, or email support@iwritemines.com and we will raise it with Paddle for you. Refunds are also handled under the Paddle Refund Policy at paddle.com/legal/refund-policy. Refunds are normally returned to the original payment method within 5-10 business days of approval.

10.7 Failed payments. If a renewal payment fails, Paddle will retry under its dunning schedule. Paid features may be limited while a payment is outstanding, and the subscription may be cancelled if payment ultimately fails. Restoring payment restores access.

10.8 Price changes. We may change prices for future billing periods. Existing subscribers will be notified by email at least 14 days before a price change takes effect, and may cancel before it applies.

10.9 Taxes. Paddle calculates, collects and remits sales tax, VAT and GST where applicable, based on your billing location. Invoices are available from Paddle at paddle.net.

10.10 Chargebacks. If you dispute a charge with your bank rather than requesting a refund, we may suspend the account pending resolution. Please contact us first — a refund is faster.

10.11 Beta pricing. The Service is in beta. Free-tier limits and paid allowances may change with notice; we will not reduce an allowance you have already paid for during a period you have paid for.

We may update these documents as the Service changes, as we add features or providers, or as the law requires. The effective date at the top of this page shows the current version.

For material changes — those that meaningfully reduce your rights or increase your obligations — we will give notice at least 14 days before they take effect, by email to the address on your account or by an in-app notice, unless a change must take effect sooner for legal or security reasons.

Continued use of the Service after an update takes effect means you accept the updated documents. If you do not accept them, stop using the Service and cancel any paid plan before the effective date; where you have prepaid for a period you may request a pro-rated refund through Paddle.

The Service is operated by I Write Mines LLC, a Georgia limited liability company trading as "I Write Mines", founded by Alander Pulliam, drawing on over two decades in the music and entertainment business.

General support, privacy requests, copyright notices, security reports and legal questions: support@iwritemines.com — or use the feedback control inside the app or the support desk. We aim to acknowledge within 5 business days and to respond to privacy and copyright requests within 30 days.

Billing, invoices, payment methods, cancellations and refunds: our Merchant of Record Paddle, at paddle.net — or email us and we will pass it on.

Postal notices may be requested at support@iwritemines.com and will be provided for formal legal correspondence.